10-08-2020 04:39 PM
Placed a $2500 order yesterday, which took 4 attempts (and getting my daily limit increased) to go through. Unfortunately, 10 minutes later I got a BB email saying they were unable to process my payment, listing Apple Pay as the payment method even though my BoA card on the final attempt is the one that apparently worked. The amount has been withdrawn from my BoA account and is processing, but BB says they have no record of my BoA card being charged and only see the Apple Pay attempt, which did fail when I tried.
I'm at a loss on what will happen and what should I do. BoA told me not to update my payment info as I could be double charged. At this point, I just want the money back in my bank account.
To make this even more complicated, BB price matched my purchase and credited me for it, and I have no idea what's happening to that will my original charge in limbo.
10-10-2020 11:54 AM
This is a temporary authorization that will most likely be in your account either tomorrow or Monday at the latest. This is standard when an order is placed.
10-11-2020 04:05 PM
Thanks for reaching back out to us on our forum for support. We'd expect you to have a smooth experience from start to finish when making a purchase online, so I hate to hear you encountered issues with your payment processing. I can understand your concern in this situation, and I'd like the chance to look into this.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,