Add Product

Search Results:

New Member
Posts: 4
Registered: ‎09-02-2016

Payment Authorization Error, But Bank Still Charged

Placed a $2500 order yesterday, which took 4 attempts (and getting my daily limit increased) to go through. Unfortunately, 10 minutes later I got a BB email saying they were unable to process my payment, listing Apple Pay as the payment method even though my BoA card on the final attempt is the one that apparently worked. The amount has been withdrawn from my BoA account and is processing, but BB says they have no record of my BoA card being charged and only see the Apple Pay attempt, which did fail when I tried.


I'm at a loss on what will happen and what should I do. BoA told me not to update my payment info as I could be double charged. At this point, I just want the money back in my bank account.


To make this even more complicated, BB price matched my purchase and credited me for it, and I have no idea what's happening to that will my original charge in limbo. 

Posts: 9,088
Topics: 1,188
Kudos: 622
Blog Posts: 0
Solutions: 286
Registered: ‎11-10-2008

Re: Payment Authorization Error, But Bank Still Charged

This is a temporary authorization that will most likely be in your account either tomorrow or Monday at the latest. This is standard when an order is placed. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 961
Topics: 42
Kudos: 178
Solutions: 36
Registered: ‎11-23-2018

Re: Payment Authorization Error, But Bank Still Charged

Hello, unprocessed!

Thanks for reaching back out to us on our forum for support. We'd expect you to have a smooth experience from start to finish when making a purchase online, so I hate to hear you encountered issues with your payment processing. I can understand your concern in this situation, and I'd like the chance to look into this.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!