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Posts: 3
Registered: ‎12-09-2019

PayPal charging full price and more?

I recently attempted a purchase through PayPal. The purchase also included a $10 promotional e-Gift card. The total (without tax) was $39.99. When I went to use PayPal, it said I was being charged $49.99. That is the $39.99 for the game and, for some reason, it wanted to charge me for the $10 e-gift card. Fortunately, I was able to use a credit card to pay the price I was supposed to be charged.

Why did PayPal acknowledge the e-gift as an additional item and not as a bonus?
Posts: 6,255
Topics: 213
Kudos: 452
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Registered: ‎08-21-2017

Re: PayPal charging full price and more?

Hi there, Jarvrek,

 

Welcome back to our community forums. As someone who does quite a bit of online shopping, I know I also keep a very close eye on all the charges that come across my account. It's certainly strange to hear about this price discrepancy and I'd certainly like to take a closer look at this to see if I can shed some light on what happened.

 

While I could not speak to PayPal's system, I'd like to start out by reviewing this order. To get this process started, I will need to gather a few more details. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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