BestBuy.com

[derrangedranger]

Hello,

I cancelled a preorder a month ago and have not received a refund through PayPal. PayPal has not received the refund for the transaction. Thank you

[Allison-BBY Social Media Specialist · Accepted solution]

Hi, derrangedranger, and welcome to our online community!

Thank you for posting on our forum for support, although I hate to hear you may still be missing a refund to your PayPal account for a cancelled pre-order. I'm happy to do what I can to help with this.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Regards,