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OxidizedPickle
Posts: 1
Registered: ‎04-07-2022

Past order not in order history - Needed for proof of purchase.

‎04-07-2022 08:16 PM

TCL 43" tv purchased in May of 2020, contacted support to try to get a receipt/proof of purchase and it's like I never ordered it. Zero history of the purchase in the system. Bank statement shows purchase. Was delivered to the door. I do not have the order number as it was ordered online and I'm sure it was purged from my inbox. It is crucial that the proof of purchase is found ad the manufacturer is requiring it for the tv to be replaced/serviced. Any help is greatly appreciated!

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Kadian-BBY
Posts: 88
Registered: ‎10-12-2021

Re: Past order not in order history - Needed for proof of purchase.

‎04-08-2022 08:15 AM

Welcome to the Best Buy Forums!

 

Hello OxidizedPickle! Thanks for stopping my our community forums. I can definitely take a look at this for you. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,

 

Kadian|Social Media Specialist | Best Buy® Corporate
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