05-28-2019 12:58 PM
I keep getting logged out and everytime I do the password reset, it does not keep the new password, and I have to keep reseting it to get into my account.
I have signed out of every browser that I can think of, I have removed the app from my phone, and I have tried to do the reset in a inprivate browser session.
Along with all of this, it appears that I cannot access my rewards from any browser as well.
I am at my whits end and am so frustrated...
Also, does anyone ever work the live chat? They have been offline all day...
05-28-2019 01:38 PM
Good afternoon, naquadah007,
Thank you for taking the time to visit our community forums and writing to us about your account. I can certainly understand how frustrating it would be to be required to reset your password every time you logged in. I would be more than happy to see how we can best assist you with this. Have you deleted your cache and cookies from these browsers before trying to log in? Do you use a VPN when visiting our website?
05-28-2019 01:49 PM
Hi there, naquadah007,
Thank you for your response. Because you've tried these troubleshooting steps I'd like to take a deeper look at your account. Can you please send me a private message with your:
To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to research this.