Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎05-28-2019

Password reset does not stick

I keep getting logged out and everytime I do the password reset, it does not keep the new password, and I have to keep reseting it to get into my account.

 

I have signed out of every browser that I can think of, I have removed the app from my phone, and I have tried to do the reset in a inprivate browser session.

 

Along with all of this, it appears that I cannot access my rewards from any browser as well. 

 

I am at my whits end and am so frustrated...

 

Also, does anyone ever work the live chat? They have been offline all day...

Highlighted
Posts: 5,078
Topics: 152
Kudos: 390
Solutions: 230
Registered: ‎08-21-2017

Re: Password reset does not stick

Good afternoon, naquadah007,

 

Thank you for taking the time to visit our community forums and writing to us about your account. I can certainly understand how frustrating it would be to be required to reset your password every time you logged in. I would be more than happy to see how we can best assist you with this. Have you deleted your cache and cookies from these browsers before trying to log in? Do you use a VPN when visiting our website?

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎05-28-2019

Re: Password reset does not stick

I am not on a VPN, and I have tried deleting the cache and cookies from Chrome, IE, and Firefox
Highlighted
Posts: 5,078
Topics: 152
Kudos: 390
Solutions: 230
Registered: ‎08-21-2017

Re: Password reset does not stick

Hi there, naquadah007,

 

Thank you for your response. Because you've tried these troubleshooting steps I'd like to take a deeper look at your account. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎05-28-2019

Re: Password reset does not stick

I just sent the message