07-12-2019 06:50 AM
Best Buy staff,
Ok, what gives with the passwords? I am being told that my password is invalid on a daily basis!
So I go in, do the forgot password, change it, then am able to logon for the balance of the day.
The very next day it doesn't work again ! It doesn't matter if I use the same password or change it to something completely different ! This has been going on for probably the entire last week and it's infuriating !!!
Am I the only person having this issue?
07-12-2019 03:26 PM
Welcome to the Best Buy Forums. Thanks for making your first post!
It sounds like you've been visiting our website a lot. I'm sorry that you've been having issues with your password changes. I've had a few other customers reach out in the past with similar issues, so you're not alone. Here are some tips and tricks to accessing our website and app, and some troubleshooting you can try:
If you continue to encounter issues after following the above steps, I can open up a support ticket for your account. To get in touch, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.
How to Clear Your Browser Cache
07-12-2019 04:04 PM