05-11-2019 03:27 PM
Hey there, Trueinsanity!
Thanks for your post to us, and welcome to the Support Forum!
Not being able to login to your account can be a real drag, and I would be wanting some help with something like that too. I know that having access to your online My Best Buy account can make life a bit easier when looking for purchase history and My Best Buy Points. I'd be happy to help you out the best we can with this.
Since it sounds like you've tried the basics with troubleshooting, I'd like to take a look deeper to see what I can uncover. When you have a moment, please send us a private message (PM) with your full name, email address, and phone number. In order to send us a PM, just click on the button in my signature that says Private Message.
Happy to help!