05-08-2018 01:17 PM
Regardless of the device, I have been asked to change my password every time I log in or refresh an old page to see my order status. I have deleted cookies and history without effect. This happens on every device.I fear this has caused my account to be locked, which could be causing a second issue where my order status is kept in processing indefinetly.
Solved! Go to Solution.
05-08-2018 01:49 PM
Welcome to our forums! Password troubles can certainly be annoying, so I don’t blame you for wanting to make sure you’re not having to deal with these sorts of issues again. You’ve definitely come to the right place for help, and I hope to resolve the issues you’ve been running into.
If you haven’t done so yet, I recommend completely logging out of your BestBuy.com account, and clearing your browser history/cache on any internet browser you’ve been using to access BestBuy.com. Additionally, this error you’ve been running into could be caused by being logged into your account across multiple platforms, so if you have the Best Buy app installed on your smartphone or tablet, I recommend uninstalling and reinstalling the app, as this may resolve the issue as well.
If after taking these troubleshooting steps, you’re still running into issues logging into your BestBuy.com account, please let me know, and I’ll be happy to explore other options we might have available.
Hope this helps,
05-08-2018 02:47 PM
This has been done. I should have mentioned, when it asks me to change the password, I just change it to the existing one and it accepts it. This is why I think the problem is a glitch of some sort, not a security measure, or else it wouldn't let me "switch" to the same password.
05-08-2018 03:47 PM - edited 05-08-2018 03:48 PM
To clarify, are you using an ad-blocker or pop-up blocker of some sort? If so, I would recommend disabling these when visiting BestBuy.com, or adding BestBuy.com to your whitelist, as this may resolve the issue.
If you’re not using an ad-blocker, or adding our site to your whitelist still has not resolved the issue, please send me a private message with your full name, phone number, and email address, and I’ll research what other options may be available. To send me this information privately, be sure to use the blue "Private Message" button in my signature.
05-09-2018 03:51 PM
I sent you a private message, but now I receive the following message when I try to access the response from my email:
Click your browser's Back button to continue.
05-09-2018 04:12 PM
Unfortunately, I’m not seeing any messages from you in my inbox, so any of your attempts to send me a message have proven unsuccessful. Would you be able to retry sending your information using the “Private Message” button in my signature?
Hope to hear from you soon,
03-27-2019 07:08 AM
This message has been moved to its own topic.