BestBuy.com

[kian]

Hi there,

Everytime I try to login to a mobile app and get a password reset issue, I reset it on my desktop computer and can login fine through bestbuy.com. However, mobile apps continuously ask me to reset my password and say the credentials are not correct and I cannot login. However, every single time I reset the password again through bestbuy.com on my desktop computer I can login fine again there.

It looks like I can either login through the mobile app or bestbuy.com but not both at the same time.

Can someone please help? This is a serious issue as all my GeekSquad and Total Protect are on this account and I would rather not deel with managing my password all the time.

Thanks.

[Dave-BBY Retired: Social Media Specialist]

Hello, kian,

Thanks for reaching out!

It's certainly strange to see that the app and website aren't playing well with each other. If it's allowing you to login fine all of the time on BestBuy.com then it's more than likely that there is a bug with the app. Have you by any chance attempted to uninstall the app, reboot the phone, and then reinstall it? I've noticed that process can eliminate most bugs the app can show. If not, feel free to let us know and we'll see if there's any other options for us to help rectify this issue.

[kian]

Hi Dave,

I can assure you pretty confidentaly that it's not a matter of a buggy app install. I've had this issue for well over a year and I've installed the app countless times on iOS and recently got an Android Pixel phone that i have the same issues on.

[Dave-BBY Retired: Social Media Specialist]

Hello, kian,

Gotcha! Feel free to shoot a private message with your full name, email address, and phone number. I'll see if I can get this looked into and figure out how we may be able to it rectified!

Thanks,

[kian]

I got this straightened out after speaking with Best Buy support. Thanks for your support along the way.

[SeanM-BBY Social Media Specialist]

Good morning, kian,

Thank you for following up!  I’m happy to hear things have been resolved, and you’re able to access your account once again.

If you ever have any other questions or concerns, don’t hesitate to visit our Support Forums again.

Regards,