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New Member
Posts: 4
Registered: ‎12-21-2019

Partial order was sent to incorrect address

Earlier this week ordered some movies, some were available for store pickup and some needed to be shipped. I received one of my items that needed to be shipped at my correct address. The other item was somehow sent to an old address that I no longer reside. Since this was all done in one order, I don't know how one movie got sent the right way and other got sent the wrong way. What do I do to get my item sent to me?
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Partial order was sent to incorrect address

Hi, IanSellers, 

 

Welcome to our Community Forums and thanks for posting with us!

 

I would be surprised to find out that one of my items was shipped to an incorrect address, so it's a good thing you came to us so that we can help you out with that. What's the current status of everything since you brought this to our attention a few days ago? We're happy to do what we can to make sure that the item you paid for ends up with you!

 

All the best,

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-21-2019

Re: Partial order was sent to incorrect address

All items are either picked up or delivered. The one item of course sent to the wrong address
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Partial order was sent to incorrect address

Hi, IanSellers, 

 

I'm glad to hear that you now have everything that you'd ordered, and I'm sorry that one of the items took a detoured route to an old address. If you come across anything else that you might need some help with, please don't hesitate to let us know! We're always happy to help. Smiley Happy 

 

Happy New Year!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-21-2019

Re: Partial order was sent to incorrect address

No, the item still hasn't arrived. It's been delivered to the wrong address. I have since reordered the item and it was delivered properly today. But the original order is sitting at an old address. I never received it
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New Member
Posts: 4
Registered: ‎12-21-2019

Re: Partial order was sent to incorrect address

I have now paid twice for an item I've received once
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Posts: 4,507
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Registered: ‎08-21-2017

Re: Partial order was sent to incorrect address

Hi there, IanSellers,

 

Thank you for getting back to us. We can typically help if a package is sent to the wrong address so you don't have to purchase it again. I'd like to take a closer look at this original order since it sounds like you haven't been able to get this resolved. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of my post across from my name. I look forward to investigating this further.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Posts: 9,348
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Registered: ‎09-29-2008

Re: Partial order was sent to incorrect address