04-15-2020 07:20 AM
I ordered something, paid extra to have it delivered today. It was on schedule until last night, now it's delayed till tomorrow. Looked around and see quite a few posts echoing this same issue. I sure hope this is a refundable problem, otherwise having the option for paid shipping is extremely redundant.
04-23-2020 11:16 AM
Good morning, Kevin_T,
Welcome to our forums. My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply a bit later than we’d typically expect. I’d agree that paying for expedited shipping, only to receive your order later than expected would be pretty redundant. It sounds like you’ve done your research before posting to our forums, and hopefully you’ll find you’ve come to the right place for help.
I’d like to take a closer look at your order and offer any additional assistance I can, however, there are a few pieces of additional information I’ll need from you before I’m able to do so. If you could use the blue “Private Message” button in my signature to send me the following information:
This should be enough information for me to begin my research. As mentioned, be sure to use the blue “Private Message” button in my signature, so we can keep your private information out of the public view of our forums.
Looking forward to hearing from you,