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Posts: 1
Registered: ‎05-02-2020

Paid extra for shipping by Friday, now delayed! Refund?

I ordered a computer on April 30th and was given the option to pay upwards of $80 for 2 day shipping and should expect it May 1st. I cancelled my whole day and waited for the package on May 1st. The website told me the item was "Arriving Today", and then by 10PM finally updated to let me know that not only had my package not left the state it was in, but now I can expect at least 3 more days for delivery.

It's not right for your website to offer the option to pay extra for faster shipping commitments that you cannot guarantee and I want a refund on my shipping costs, as I am not willing to pay that much extra for nothing.
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Registered: ‎09-29-2008

Re: Paid extra for shipping by Friday, now delayed! Refund?

Hey wolvesinthecity,


I'm sure it is frustrating to expect your order on May 1st, and then find out it is delayed beyond that date. I can say that unforeseen circumstances can cause an order to be delayed. I would like to look into this for you. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message click on the message button in my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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