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Posts: 1
Registered: ‎11-21-2019

Package was not delivered

Despite literally every relavant portion of the site saying it was delivered, well it wasn’t, they all said it was left at my front door. There is literally no way you could get to my front door in an apartment because you need a key to get past the door in the lobby. Anyways my package isn’t in the lobby which is where all the mail that is too big for the mailboxes is left, I’ve gone down to the lobby looking for it twice but there is nothing there
Posts: 6,032
Topics: 205
Kudos: 529
Solutions: 296
Registered: ‎08-21-2017

Re: Package was not delivered

Hello, Festivecj,


Thank you for stopping by our community forums and letting us know about your order. I know I keep a close eye on tracking information and would be a bit surprised to be unable to locate my package after it was marked as delivered. I would be happy to take a closer look in to this for you. Can you please send me a private message with a bit more information? I will need to confirm your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to your response. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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