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Posts: 6
Registered: ‎12-09-2018

Package was lost during shipping/out for delivery

I need help with finding out what happened to the package. I used a 5 dollar my best buy rewards during the check out. Do I get a another copy sent to me with a partial refund or does ups owe me the refund? They told me to contact bestbuy in a private pm
Posts: 293
Topics: 16
Kudos: 32
Solutions: 11
Registered: ‎02-08-2019

Re: Package was lost during shipping/out for delivery

Hi, Mattsguitar69,

Thank you for taking the time to write in to us. As someone who tracks their packages until they arrive at my doorstep, I can certainly understand wanting to see the status of that order and the next best step moving forward. I see you have sent us a private message regarding this as well, and I will be following up with you there momentarily. In the meantime, you can learn more about our My Best Buy certificates here.

Best Regards

Alyssa|Social Media Specialist | Best Buy® Corporate
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