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Posts: 1
Registered: ‎03-15-2023

Package stolen by Roadie

Long story short:

I ordered a phone on March 11th, it was supposed to get to me on the 12, but as soon as I got the confirmation email that my packaged arrived, it was nowhere to be seen, the photo provided by the driver wasn't event the the apartment building. On the same day, I contacted BestBuy support (since Roadie support didn't returned any of my calls) and they granted me a replacement, that was going to be ready for pick-up on the 13th. The whole day went day and I never got thet confirmation email to go pick it up. By the 14th I decided to go to the store to see what was happening. Store employee called a support line to see what was delaying the package, and I was stole that they needed to figure what happened with Roadie first (which customer support never told me) and that it most likely would take between 3-5 days to get it sorted out. The problem here is that I'll leave the US by the 24th, and if they take more time to it, I would've spent almost 350 dollars on literally nothing just because of this dodgy delivery service they decided to trust my package with. 
Can someone confirm if it takes them between 3-5 days to sort this things out?

Posts: 245
Topics: 12
Kudos: 39
Solutions: 20
Registered: ‎11-08-2021

Re: Package stolen by Roadie

Hello, IvanT96.


Welcome to the Community Forums! We are happy to have you here with us. Of course, I do wish it were under better circumstances. As a person who relies on the ability to have items delivered to my home, I can see how this situation is not ideal. I especially see how with you heading out of the area soon, it is important to get a speedy resolution. I would be happy to take a look.


To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. If you have your order number handy, please send that over as well. Thanks



April|Social Media Specialist | Best Buy® Corporate
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