BestBuy.com

[Nikki21]

I ordered a spare security camera and battery, the battery coming from Best Buy. The package was delivered on the morning of 8/4, but I was not home to receive the package.

Through front video evidence, I know for sure that the packages were stolen.

Is there anything that can be done? All I know is that the package was left on the porch and stolen a few hours later, all out of my control.

[AndrewB-BBY Social Media Specialist]

Hi there, Nikki21,

Thank you for visiting us here at our community forums. Having had some packages go missing in the past, I know how frustrating and stressful it can be to get assistance with an order. I appreciate you reaching out to us and letting us know about your experience. I can certainly give you some information on how to get assistance moving forward.

If you haven't done so already, I would recommend filing a report with your local law enforcement and providing this video footage. Best Buy will assist them in their investigation as much as possible.

I'd also like to see how I may be able to help on my end. I'd like to begin by reviewing your order and will need a few more details in order to do so. Can you please send me a private message with your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.