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Posts: 1
Registered: ‎08-05-2021

Package stolen before retrieval

I ordered a spare security camera and battery, the battery coming from Best Buy. The package was delivered on the morning of 8/4, but I was not home to receive the package.


Through front video evidence, I know for sure that the packages were stolen.


Is there anything that can be done? All I know is that the package was left on the porch and stolen a few hours later, all out of my control.

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Package stolen before retrieval

Hi there, Nikki21,


Thank you for visiting us here at our community forums. Having had some packages go missing in the past, I know how frustrating and stressful it can be to get assistance with an order. I appreciate you reaching out to us and letting us know about your experience. I can certainly give you some information on how to get assistance moving forward.


If you haven't done so already, I would recommend filing a report with your local law enforcement and providing this video footage. Best Buy will assist them in their investigation as much as possible.


I'd also like to see how I may be able to help on my end. I'd like to begin by reviewing your order and will need a few more details in order to do so. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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