BestBuy.com

[joseffbd]

I bought a special edition Dyson hair straightener as a Christmas gift that had to come by shipping. I live in a restricted access apartment building to which UPS has a key. Since it was an item that needed a signature I "signed beforehand" online and so that the driver could leave the package here. This, apparently, makes it and so that no claim can be filed with UPS so now I don't know what to do.

I really just want to get this item, as I can't really budget myself for another before Christmas. UPS only gave proof of delivery in the form of saying "inside delivery". I really don't know if I can get help from Best Buy on this but I deeply hope so. I'm not sure what else I can do at this point. I'm assuming it was delivered to some other building, as we've never had package theft problems. Although who knows I guess.

[Allison-BBY Social Media Specialist]

Hello, joseffbd!

Thank you for joining our online community and posting for support. A Dyson hair straightener would make for an amazing gift, so I hate to hear about the delivery issue you've run into with this order. I can understand your concern in this situation, and I'm hoping I can assist at this time.

I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Happy to help,

[joseffbd]

Thank you so much!

[Allison-BBY Social Media Specialist]

You're very welcome!

I see you followed up to my private message now, so please look to your inbox for my reply shortly.

Thank you,