05-27-2019 08:38 AM
I recently ordered a package that is marked as delivered but nowhere to be found. USPS tracking says it was received by an individual but none of my family accepted a package and it is not on our porch or in the mailbox. I would like a reshipment or refund. Can someone please assist?
05-27-2019 01:14 PM
Thanks for the post, and welcome to the Forums!
I know that if the package that I had ordered was showing as delivered, but was nowhere to be found, I'd be curious about that as well. It would be our pleasure to try and help you out with that. For starters, have you checked around your home to see if this was perhaps hidden in a shrub or around the corer of your home?
05-28-2019 05:15 PM
Yes, it is nowhere to be found and we have a camera that would have recorded if they entered the porch. Tracking says it was received by a person, not just dropped outside but nobody here actually received it.
05-28-2019 05:58 PM
Thank you for following up with us regarding your missing package. We would be delighted to look further into this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.