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Posts: 2
Registered: ‎05-05-2019
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Package says delivered but not here

I bought a Sandisk Ssd 1024gb with a free Saturday Delivery shipping method on Friday May 3rd. My package said it was delivered but when i check the front door of my apartment. I didn’t see it there. So next I walked towards the office to see if my package was sent there instead but it wasn’t there which was a big surprise because i never had to deal with this on my past orders. So its either missing, stolen, mailed to the wrong address, or didn’t just came at all even though the package said its delivered. So can i get a refund for this because i am planning on reordering this item again and i will just pick it up from the nearest best buy store.
New Member
Posts: 2
Registered: ‎05-05-2019

Item says delivered but not here

My order was suppose to come on Saturday May 4 but when i check outside of my apartment door and the mailing office i don’t see my package at all. Is there a way to contact someone who can help me do a refund on the item i purchased?
Posts: 3,031
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Registered: ‎04-18-2017

Re: Package says delivered but not here

Welcome to the Best Buy forums, chambers5619, 


Having an order not arrive when it says delivered is certainly reasons to reach out for assistance!  I'm wanting to share with you some more information that could allow me to take a look at your purchase and tracking information.  


Please send me a private message by clicking the blue button in my signature line below that contains your full name, phone number, email address, and order number you're referring to.  

I'll be sure to keep an eye on my inbox for your reply!

JJ|Social Media Specialist | Best Buy® Corporate
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