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New Member
Posts: 5
Registered: ‎11-17-2021
Accepted Solution

Package says delivered, but never received

  1. I ordered a digital TV converter box from Best Buy.  It was supposed to be delivered Tuesday but delivery was delayed until today.  I received messages that the converter box was delivered at my house around 1145am today but I did not receive the box.  I was at my house within 30 minutes of the supposed delivery time but did not find a box.  I waited and still no box just more messages that it was delivered already.  I was really looking forward to receiving my new converter box.  What do I need to do to get this situation rectified?
New Member
Posts: 5
Registered: ‎11-17-2021

Re: Package says delivered, but never received

I just wanted to add that I have searched all around my house..front door, side door, garage, mailbox. No box.
New Member
Posts: 5
Registered: ‎11-17-2021

Re: Package says delivered, but never received

I filed a claim with UPS this morning. They responded that they "have been unable to provide satisfactory proof of delivery" for my shipment and want me to mail in another claim payment form.

Will you be sending me a replacement shipment?
New Member
Posts: 5
Registered: ‎11-17-2021

Re: Package says delivered, but never received

Logged into my UPS account to check on my claim and there is a note "A claim has been issued to the sender for your package. Please contact sender for more information." Hope this means my claim will be approved soon and a new shipment sent out?
Posts: 343
Topics: 15
Kudos: 44
Solutions: 15
Registered: ‎02-08-2019

Re: Package says delivered, but never received

Hello, star1.
 

Thanks for registering for our Community Forums!  We empathize with you regarding your order apparently being lost in transit. We’d love to see what we can do to rectify this. Would you share with us your name, phone and email securely by selecting the blue ‘Private Message’ button by my signature.


Wesley

Customer Care Specialist

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎11-17-2021

Re: Package says delivered, but never received

Wesley, Thanks for your reply. I just had a guy, I don't even know, drive to my house and drop off my package which he had mistakenly opened because he thought it was something he had ordered! Atleast I can now happily report that my box has been delivered and I am now watching TV with my new converter box. I am getting even more channels than I did previously. Smiley Happy
Posts: 343
Topics: 15
Kudos: 44
Solutions: 15
Registered: ‎02-08-2019

Re: Package says delivered, but never received

That was quite noble of him. We’re so glad there was a positive outcome, and you received your converter box.
 

Please let us know if we can be of any further assistance to you.

 

Best regards

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!