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New Member
Posts: 2
Registered: ‎04-20-2022

Package "Delivered" but not received

I placed an order on April 18th and it was marked as delivered on April 20th. However, the package never arrived. UPS tracking says it was "delivered at the side door", with no photo and my house only has a front door. I have search all along the property and the mail box and cannot find the package. I am not sure what to do, I do not want to spend another $60 to order the item again.

Posts: 38
Topics: 0
Kudos: 9
Solutions: 0
Registered: ‎11-03-2020

Re: Package "Delivered" but not received

Hello, Jkk170030!

 

Welcome to the Best Buy Forums!

 

We appreciate you reaching out in regards to your order that you didn't receive. I sincerely apologize for this experience, it's not the type we want our customers to have. I would love to assist and see what's possible. Can you please go ahead and send us a private message with your full name, phone number, email address. You can click on "send message" next to my signature.

 

Thank you,

Alex|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-20-2022

Re: Package "Delivered" but not received

Alex helped me solve this issue. Great service, thanks.