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Posts: 2
Registered: ‎11-20-2019
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Package not delivered

I received a delivery date for my package 11/19/19 so i wait at home for it all afternoon and late in the evening i received a delivery confirmation but there was no delivery. Supposedly Ontrac left it at the front door but there was no delivery so where is my package?
Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Package not delivered

Hello, Dmurray1,


Welcome to our community forums. It's certainly strange to hear that your package was marked as delivered but you haven't been able to locate it. I would be glad to help you take a closer look in to this to see what options we have available to assist you. I will need a few more details so I can continue to research this. Can you please me a private message with your:

Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of my post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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