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New Member
Posts: 4
Registered: ‎09-20-2019

Package not delivered

So, i come here after 3 phone calls to BestBuy customer support with all 4 people i talked to saying i need to call UPS to figure out where my shippment is, and 2 calls to UPS one of which i was told that i could not file a claim for the missing package and that BestBuy owuld have to do it,  and 6 online claim attempts all of which told me to contact the "shipper". 

 

I had my girlfriend at home all day, she is a stay at home mom. She was at our house waiting on the package and it never showed. I got confirmation that the package was delivered and signed for by someone with my last name. I wasn't there and i have proof of where i was when it was "signed" for.  My girlfriend does not share my name and knows to sign her name for it. No one else in the city i live in shares my last name. 

 

What am i suppose to do from here? As it stands i am out nearly $1300 and no one wants to help me recover it. 

All i need is for UPS to start investigating, it is likely they will recover my package. 

Anyone know how to get in touch with Best Buy Claims department?

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New Member
Posts: 4
Registered: ‎09-20-2019

Re: Package not delivered

I am feeling very "sweapt under the rug" right now. I guess my problem just doesn't happen? Can someone please help me, i still haven't received my package and would like an answer.

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New Member
Posts: 4
Registered: ‎09-20-2019

Re: Package not delivered

Still without any answers and without my laptop. I purchased expecting next day delivery but still haven't recieved it, over a week later. Tracking says it was delivered and signed for by someone with my last name. The nearest person with my last name is in a different zip code. 

 

Can someone please start a claim for me with UPS? I have contacted them 2 times and they said i needed to contact the shipper, and that the shipper could start the claim process. They won't talk with me beyond that.

 

PLEASE SOMEONE HELP ME OUT!!!! 

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Posts: 435
Topics: 34
Kudos: 102
Solutions: 30
Registered: ‎10-03-2017

Re: Package not delivered

Hello there, evilsatanicgods! 

 

Welcome to the Best Buy Support Forums! 

 

I understand that you have some concerns regarding a missing package. In cases like these, we do typically recommend reaching out to the shipping carrier directly to file a claim with them in regards to your lost package, although I can understand that you've already tried that and have had some trouble getting the assistance you need. 

 

This being said, we'd be happy to take a look into this for you and see what options may be available in this case. I can see that you've recently sent us a private message on here, and I will be responding to your message shortly to provide further assistance! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎09-20-2019

Re: Package not delivered

So a follow up on this post and private communication. Nothing was done by anyone to recover my item. I had ordered a Laptop for school that cost about $1200.
Best Buy stated because it was signed for they wouldn't do anything.
UPS would not do anything because when items are shipped with the BestBuy UPS account the only one that can file claims is BestBuy.
I have security cameras on my house and no one showed up at my house at all. The person that would have signed for it would have had a different name as my girlfriend was at home at the time.

After everything, I filed an insurance claim and managed to recover part of the money.

So, because of the neglect of the matter, I will no longer be doing business with BestBuy. This was a tragic experience for a life long custome. As i have loved the business for years and had intended on many more.