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Posts: 1
Registered: ‎06-02-2019
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Package never arrived

Hello, I ordered a Google Pixel 3a and a Google Home Mini on May 30. Best Buy and UPS both emailed to say the package was delivered at 3:54pm on Saturday June 1. I was at home the entire day and there was never a ring or a knock from the driver and no package was ever left near or around the front door. Please let me know what can be done about this as I will be traveling on Thursday the 5th of June. Can I place another order and have the first refunded?


Posts: 7,580
Topics: 317
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Registered: ‎09-29-2008

Re: Package never arrived

Hi, timsimon,


Welcome to Best Buy’s online community. With online being my favorite hobby, I have almost memorized what time of the day my packages will arrive at my home. Most of the times, there is someone home that can quickly pick them from the front door, and I can understand how you are feeling at the moment not knowing where your order is currently.


I will be delighted to review your order and shipping information to see how we can help with your questions. To best assist you please send me a message with the following information:


Full Name

Email Address

Phone Number

Order Number


To send me a message, log into the forum and select the Private Message option from my signature bar.


Good day,

Karina|Social Media Specialist | Best Buy® Corporate
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