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Registered: ‎08-13-2020

Package never arrived, UPS claim status says to contact shipper for details

[ Edited ]

Hello, I ordered a USB drive on June 20th (UPS tracking #{removed per forum guidelines}, Best Buy order #{removed per forum guidelines}) and it never came, so I of course started a claim with UPS. Their conclusion was that the package was lost. In the time they've investigated, however, I've lost the need for a USB drive, so if possible, I'd rather have a refund than a replacement. If someone could help with that it would be much appreciated.

Posts: 22,636
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Registered: ‎10-10-2012

Re: Package never arrived, UPS claim status says to contact shipper for details

Hey there, ElijahAlbrecht,

 

So far (knock on wood), I’ve never had an order get lost, but I can certainly understand the desire to figure out what happened to your missing order.  I’m glad to hear that UPS is looking into what happened to it, though I’m sorry to hear that you no longer need the item.

 

I’d be happy to see if there are any options that we can offer.  If you could send me a private message with your full name, email address and phone number, I’d be happy to look!  You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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