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New Member
Posts: 2
Registered: ‎04-06-2022
Accepted Solution

Package marked delivered, never received

I was expecting a computer monitor to be delivered to my place today, and around 6PM I received an email from Best Buy saying the package was delivered. I live in a multi-unit building with no lobby and you need to call be let in, so I was curious why I never recieved a call. I checked the usual areas where packages are delivered and there was nothing. Called up OnTrac to open a query and confirm their driver was at the correct address. To make matters worse, their tracking was showing it as delivered at about 2PM. At this point I am assuming it was either lost or stolen. Any help please?

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Registered: ‎11-10-2008

Re: Package marked delivered, never received

Are there any cameras around that can see what happened? From what I see, Best Buy can't accomdate special instructions. If you get regular deliveries from OnTrac, there is a form you can fill out on the tracking number page that would give their driver special instructions. But this would apply to future deliveries only. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 10,795
Topics: 1,702
Kudos: 859
Blog Posts: 0
Solutions: 339
Registered: ‎11-10-2008

Re: Package marked delivered, never received

This would be direct from the carriers website that is. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 132
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Registered: ‎11-08-2021

Re: Package marked delivered, never received

Hello, and welcome to our online community!

 

Thank you for posting on our forums regarding your experience. Having an item show delivered but never receiving it is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

 

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

 

I'll keep an eye out for your message.

 

Best,

Rich|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-06-2022

Re: Package marked delivered, never received

Unfortunately no, my building never set up any cameras around our mailboxes/doors, plus the mailboxes are in an outdoor area. This would be my first delivery from OnTrac as well. Since there is a callbox system, unless there were multiple packages delivered, I should've received a call to at least let them in.