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New Member
Posts: 1
Registered: ‎06-03-2022

Package marked as delivered, never received

Got a text package was delivered at 9:38 PM. Immediately checked porch, no package. Checked neighbors porches, no package there either. Cameras were armed and everyone was home. There's no evidence the mail carrier even came up my road. Opened dispute with ontrac, GPS says laptop wasn't delivered to my street at all. Where do I go from here?
Social Media Specialist
Posts: 12
Registered: ‎10-12-2021

Re: Package marked as delivered, never received

[ Edited ]

Hi, qstrat,


Welcome to the Best Buy Forums! We're always ready to interact with any customers that register with us and I'd be glad to look into this issue for you. In order to do so, I'd need you to send me a private message with the information below.


*Full name

*Phone number

*Email address

*Order number


We hope to hear from you soon! 






Daniel|Social Media Specialist | Best Buy® Corporate
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