Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎07-20-2022
Accepted Solution

Package marked as delivered, never received

I bought Sony WH-1000XM5 headphones online, and was informed they would be delivered the next day. When I received a text then that they were delivered at 3:12 pm, I came home from work at around 5:00 pm, and didn't see them at my front porch.

 

I need your help. Please. Thank you.

Posts: 11,228
Topics: 1,838
Kudos: 941
Blog Posts: 0
Solutions: 352
Registered: ‎11-10-2008

Re: Package marked as delivered, never received

I am just thinking out loud but who was the carrier ( don't post the tracking number) 

 

Was it Best Buy Ground known as BBYGRD in the prefix of the tracking number or was it someone else. 

 

It could very well be that someone took your package on your porch. If it was BBYGRD, it would most likely be coming from the store itself. In my experience they do take a picture of the package and upload it to the delivery notice via email once it's delivered. Other carriers not so sure. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Highlighted
Posts: 126
Topics: 6
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Package marked as delivered, never received

Hello, Der_20.

I can definitely understand how it is not ideal to show a package as being delivered but unable to locate.  I will be glad to look into this for you and see what options may be available.  To start, would you please send me a private message with your full name, email address, and phone number?  You should be able to send me that message by using the blue button next to my signature.

Thanks,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-20-2022

Re: Package marked as delivered, never received

Good news! It turns out the delivery man dropped off the package at the wrong house! The issue has been resolved. Thanks for reaching out to me though! I appreciate it Smiley Happy

Posts: 11,228
Topics: 1,838
Kudos: 941
Blog Posts: 0
Solutions: 352
Registered: ‎11-10-2008

Re: Package marked as delivered, never received

Happy for the happy ending Smiley Happy 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.