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Posts: 1
Registered: ‎04-06-2020

Package lost vai UPS - No updates in 5 days, no tracking, no updates from Best Buy

[ Edited ]

I was supposed to receive a package Tuesday 3/31 - UPS says they package was handed off to UPS on 3/30 - but nothing since. Started claim last week, but still nothing.


Looking for BB to help get me what I ordered via replacement.


Order Number: {removed per forum guidelines}
Posts: 4,663
Topics: 50
Kudos: 504
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Registered: ‎11-29-2016

Re: Package lost vai UPS - No updates in 5 days, no tracking, no updates from Best Buy

Greetings, Snaglpus00,


Welcome to our forums!  It sounds like there may be an issue with the delivery of your most recent order with us, so I can’t say I blame you for wanting to know what’s causing this delay.  You’ve come to the right place for help, and I’ll be happy to take a closer look!


Before I’m able to review your order further, there are a few pieces of additional information I’ll need from you.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, and as you can see, we’ve removed your order number to protect the private information contained within your order number.  I’ll be continuing this trend by sending you a private message in a bit, so I can gather the information I’ll need from you.  To read my message, you’ll want to be logged into your Support Forum account, and look to the orange envelope in the upper right-hand corner of your screen.


Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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