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New Member
Posts: 2
Registered: ‎03-25-2019
Accepted Solution

Package in limbo, not delivered by FedEx

I purchased an item last Friday, with next day delivery for Saturday. Tracking it, it showed as picked up, and that it was supposed to be delivered by FedEx by noon.

 

It never showed a scan of going out for delivery, though, and never arrived. I thought they may have missed the Saturday delivery on it, but it still shows no new scans as of Monday night. I've sent an email to FedEx and am waiting for a reply from them, but I do know that sometimes these things need to be handled by the shipper.

 

It adds to the frustration that what I bought, which was on sale, seems to have gotten discounted even further, so I'm paying more for something that never arrived then if I bought it right now...

 

--Shanoah

Posts: 3,019
Topics: 23
Kudos: 286
Solutions: 180
Registered: ‎11-29-2016

Re: Package in limbo, not delivered by FedEx

Good morning, Shanoah,

 

Welcome to our forums!  I’ve had a few orders seemingly remain in “limbo” like your most recent Best Buy order, and in my experience, it can sometimes be tough to get answers.  It sounds like you’ve contacted FedEx for an update, but if you’re still in need of any assistance, I’ll be happy to look into this order further and offer any additional assistance I can.

 

Before I’m able to review your order, there are a few pieces of additional information I’ll need you to provide me via private message.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to begin my research.  As I mentioned, be sure to use the blue “Private Message” button in my signature, so you can keep this sensitive information out of the public view of our forums.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: Package in limbo, not delivered by FedEx

Given that we're coming up on the weekend, and SeanM is gone for a few days, any chance whoever is covering for him could give a status update by pm?

 

--Shanoah

Posts: 3,019
Topics: 23
Kudos: 286
Solutions: 180
Registered: ‎11-29-2016

Re: Package in limbo, not delivered by FedEx

Hi Shanoah,

 

Thank you for your patience while we research the status of your order further.  I do have some additional information I’d like to share with you regarding your order, which I’ll do via private message.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!