04-10-2020 01:24 PM
04-16-2020 01:40 PM
Good afternoon, Olivernewton94,
Welcome to our forums. My apologies for the delay in our response, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply a bit later than we’d typically expect.
From what you’ve described in your post, it sounds like the support team you were working with had requested you contact them again, once your order was marked as delivered by FedEx. Have you had a chance to follow up with them since posting to our Support Forums? If you’re still in need of assistance, feel free to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.