BestBuy.com

[Pmanishk7652]

I have ordered airpods and today I received a message saying my package delivered and I found nothing at doorstep. When I verified on the roadie tracking package it has this delivery picture that my package is delivery to my mail box and when went to check in my mailbox it isn’t there. Totally disappointed with this as there is no option to best buy team and the roadie team simply said that they escalated the issue but can’t give a time frame to reach next follow up.

[JEzra-BBY]

Hello, Pmanishk7652,

Thank you for reaching out to us here on our Forums although I wish it was under better circumstances. We strive to provide the best customer service possible. I am sorry to hear that your experience thus far has not been satisfactory. Getting a delivery should be a quick and easy process. I have been waiting for a delivery myself so I can understand how you might be feeling. I would like to assist you in any way I can to improve your experience. If you please, could you send me a private message with your full name, phone number, email, and order number to start. To send a private message simply click the blue button to the right of my signature.    

Thanks,