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Posts: 1
Registered: ‎01-14-2022

Package delivered to wrong address - baffling customer service!

[ Edited ]

I ordered a high dollar ($900+) item that was scheduled to be delivered late in the evening on Dec 31st.  I was outside when the UPS truck sped past my house, minutes later I received an email stating the package was delivered.  No picture or proof of delivery provided by UPS.   I immediately spoke to customer service via chat and told them that the item was delivered to the wrong address - sufficient time to contact UPS for assistance. A ticket was created - 14 days later I get an email saying no refund or replacement will be given.  


I need help.  I still have security camera recordings showing the UPS truck flying past my house at the time it was supposedly delivered - which I am happy to provide!  I know UPS can see where their vans stopped, so I don't know how this can be denied.


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Posts: 439
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Registered: ‎11-23-2018

Re: Package delivered to wrong address - baffling customer service!

Hello, sideout2002,


Thanks for creating a profile here on the Best Buy Forums. Welcome to this community!


I can certainly see where you are coming from here, as having issues with an order being delivered is never fun, especially when it is a high dollar item. I’d be happy to take a look into this on my end, so please send me a private message with your full name, email, phone number, and order number to get started.



Quinton|Social Media Specialist | Best Buy® Corporate
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