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[sideout2002]

I ordered a high dollar ($900+) item that was scheduled to be delivered late in the evening on Dec 31st.  I was outside when the UPS truck sped past my house, minutes later I received an email stating the package was delivered.  No picture or proof of delivery provided by UPS.   I immediately spoke to customer service via chat and told them that the item was delivered to the wrong address - sufficient time to contact UPS for assistance. A ticket was created - 14 days later I get an email saying no refund or replacement will be given.  

I need help.  I still have security camera recordings showing the UPS truck flying past my house at the time it was supposedly delivered - which I am happy to provide!  I know UPS can see where their vans stopped, so I don't know how this can be denied.

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[Quinton-BBY Retired: Social Media Specialist]

Hello, sideout2002,

Thanks for creating a profile here on the Best Buy Forums. Welcome to this community!

I can certainly see where you are coming from here, as having issues with an order being delivered is never fun, especially when it is a high dollar item. I’d be happy to take a look into this on my end, so please send me a private message with your full name, email, phone number, and order number to get started.

Regards,