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New Member
Posts: 2
Registered: ‎10-01-2021

Package delivered to the wrong house

My order was delivered today to the wrong house.  The picture on the delivery confirmation email is not my front door.  How do I get a refund for my purchase?

Best Buy Employee
Posts: 2,462
Registered: ‎01-09-2015

Re: Package delivered to the wrong house

Who was the carrier who dropped it off?  That's where I would start.  Generally there will be an investigation done and attempt to recover/redeliver said package well ahead of any discussion of refund.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎10-01-2021

Re: Package delivered to the wrong house

I have no idea who delivered it.  I ordered it from Best Buy, they delivered it and their "Customer Care Team" sent the email claiming it was delivered.  I have no other contact information.  Hence, my inquiry to Best Buy to resolve the problem.


Posts: 2,123
Topics: 211
Kudos: 90
Solutions: 61
Registered: ‎07-06-2009

Re: Package delivered to the wrong house

Hello, customer15,


Thanks for reaching out about your order. I've had misdelivered packages in the past and know it's not not a welcome situation knowing that your item is sitting on a random doorstep somewhere. I'd be happy to look into this with you. 


Can you please send me a private message with your name, phone number, email address, and the order number? To send the message, you can simply use the button in my signature below. 





Melissa|Senior Social Media Specialist | Best Buy® Corporate
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