03-23-2019 03:24 PM
03-24-2019 01:29 PM
Is there a reason that they gave you why you cannot file a claim?
Have you emailed email@example.com for assistance with this matter? Perhaps Best Buy is able to file a claim since they were the shippers.
Keep in mind that they can only offer options for replacements once the investigation is complete.
03-24-2019 05:02 PM
Thanks for choosing Best Buy for your recent order! Sorry to hear that there may have been some issues with the delivery. Would you be able to send us a Private Message with more details? Please be sure to include the order number, as well as the full name, email address, and phone number used when placing this order.