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Posts: 1
Registered: ‎03-23-2019

Package delivered but not to me

Yesterday UPS supposedly delivered a package I was waiting for to someone named Lori. No one named Lori here and I have no package ☹️. I don't see anyway to contact someone from the order and ups will not allow me to file a claim with them.
Posts: 8,504
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Registered: ‎11-10-2008

Re: Package delivered but not to me

Is there a reason that they gave you why you cannot file a claim?

 

Have you emailed help@ups.com for assistance with this matter? Perhaps Best Buy is able to file a claim since they were the shippers.

 

Keep in mind that they can only offer options for replacements once the investigation is complete.

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Registered: ‎07-23-2018

Re: Package delivered but not to me

Hey, Mos1313, 

 

Thanks for choosing Best Buy for your recent order! Sorry to hear that there may have been some issues with the delivery. Would you be able to send us a Private Message with more details? Please be sure to include the order number, as well as the full name, email address, and phone number used when placing this order. 

Austin|Social Media Specialist | Best Buy® Corporate
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