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Posts: 1
Registered: ‎11-23-2019

Package delay

This seems to be recurring problem with most people who buy something from your website to have it delivered but never on time. That is the problem I’m having because I bought a tv from your website and it said that I was gonna be able to get it the next day if I bought it in a certain time. And so I did. But here’s where everything goes wrong. First the item says it was delayed, now it’s saying it’s going to be delivered tomorrow, and NOW it’s saying the packages is still in transit but UPS never got it yet. Y’all need to fix this problem cause this is my first and only time I’m gonna be buying something online from your store 🙅🏽‍♂️ Terrible experience 👎🏽
Posts: 569
Topics: 40
Kudos: 79
Solutions: 24
Registered: ‎07-23-2018

Re: Package delay

Hello, Nesian95,


The anticipation of a new television is always exciting, and we certainly appreciate you choosing Best Buy for the investment. Our goal is to get all orders to our customers in a timely manner, and learning you are experiencing a delay is not the news we’d hope for. I’d be looking for some support if I were in your position as well, and we’d be glad to review your order, if you still require assistance.


To proceed, we’d request you send us a private message. Be sure to include your full name, email address, and telephone number. If the order number is available, please add that to the correspondence. To send a private message, simply select the darker blue button to the far right of my name below.


We look forward to hearing from you.

Sarah|Social Media Specialist | Best Buy® Corporate
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