BestBuy.com

[Shimon]

Hi Best Buy Support,

I pre ordered a game, and on the Best Buy Order status that it shipped on November 14, 2019 it tells me, "We’re waiting for OnTrac to provide your tracking information, but it should be available soon."  Was wondering if you could look to see if it was given to OnTrac to ship or where the package might be.  Thanks.

[Elle-BBY Social Media Specialist]

Hello, Shimon,

Welcome back to our Best Buy forum community! 

As someone who likes to keep a close eye on my packages tracking information, I can understand how no updates on your order since Thursday, November 14 would leave you feeling concerned. That's not the stress-free shopping experience we meant to provide, so I'm glad you reached out so we can take a look at what's going on. 

Using the "Private Message" feature in my signature below, can you please verify your full name, phone number, email and order number so I can review your tracking details?

Cheers,

[Shimon]

Status: Message Sent, Awaiting Reply.

Shipment was never sent to OnTrac since the OnTrac number is still waiting for Best Buy to give the package for them to ship in Los Angeles, CA. However it looks like somehow the product was returned in Shepherdsville KY.

[Austin-BBY Social Media Specialist]

Shimon,

We've responded to you via Private Message and we look forward to working with you more there!

[Shimon]

I guess this is resolved, had to reorder, but I did get a refund on product not delivered on release day.