04-08-2021 03:40 PM
Solved! Go to Solution.
04-08-2021 04:49 PM
Good afternoon, wendyhnc,
Although I wish your visit to our forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community, and reach out to us here for assistance. It can be frustrating enough when your order isn’t delivered as expected, and hearing this is an issue you’ve been dealing with through multiple channels for the past few months is especially disheartening.
I’d like to take a closer look into this order to make sure we’re exploring all options available, however, I’ll just need a few pieces of additional information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:
This should be enough information for me to get started. As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this information sent my way. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
04-16-2021 09:10 AM
Good morning, wendyhnc,
It's been my pleasure to help! We don't mess around when it comes to problems like this here on the forums, so while I hope you won't run into anything like this again, if you do, feel free to swing by our Support Forums any time!
Have a great weekend,