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New Member
Posts: 2
Registered: ‎04-08-2021
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Package Says Delivered, But Never Received

I ordered a Microsoft surface back in November as a Christmas present. Well the item was delivered without signature at my home and I wasn't there. When I got home there was no package to be found.

I waited a couple of days to see if it would turn up, and nothing. I proceeded to contact Best Buy.com to make them aware of the situation. I also submitted a claim with the carrier.

Best Buy came back with that they wouldn't refund the money, I then disputed it with my Best Buy Citi Card. The city card also denied the dispute because they show the item delivered.

Every time I try to speak to someone to try to get this resolved, I just keep getting canned responses and the information that I'm providing is being ignored.

The carrier did approve the claim, but until Best Buy returns the information/ paperwork they cannot refund the money. Everytime I've called about this in particular, everyone acts like they don't know what I'm talking about. Surely this is not the first time this has happened.

Please help! I'm at my witts end!
Posts: 4,728
Topics: 50
Kudos: 462
Solutions: 289
Registered: ‎11-29-2016

Re: Package Says Delivered, But Never Received

Good afternoon, wendyhnc,

 

Although I wish your visit to our forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community, and reach out to us here for assistance.  It can be frustrating enough when your order isn’t delivered as expected, and hearing this is an issue you’ve been dealing with through multiple channels for the past few months is especially disheartening.

 

I’d like to take a closer look into this order to make sure we’re exploring all options available, however, I’ll just need a few pieces of additional information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to get started.  As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this information sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-08-2021

Re: Package Says Delivered, But Never Received

Thank you so much for your help! Amazing that you were able to accomplish in just a couple of days what's taking me months!
Posts: 4,728
Topics: 50
Kudos: 462
Solutions: 289
Registered: ‎11-29-2016

Re: Package Says Delivered, But Never Received

Good morning, wendyhnc,

 

It's been my pleasure to help!  We don't mess around when it comes to problems like this here on the forums, so while I hope you won't run into anything like this again, if you do, feel free to swing by our Support Forums any time!

 

Have a great weekend,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!