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New Member
Posts: 2
Registered: ‎05-26-2021

Package Not Shipped/Package Lost

On April 15th of this year, I had ordered an Oculus Quest VR Headset, it has been forty days since this order has been placed and I still have yet to receive any package. I got into contact with UPS and they have said that they have not received the package to be delivered to me.

 

I am hoping to get help on here, seeing as people have in the past, thank you for your time.

Posts: 5,124
Topics: 55
Kudos: 425
Solutions: 317
Registered: ‎11-29-2016

Re: Package Not Shipped/Package Lost

[ Edited ]

Welcome to our forums, 0muffins0,

 

While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to contact us and share your experience.  Having to wait for an order to arrive would certainly be a source of frustration, but to hear this is an order you’ve been waiting to receive for over a month is especially disheartening. 

 

I’d like to take a closer look into this order and make sure we’re getting you the assistance you’re looking for, however, I’ll need some key pieces of information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or the “Customer Service PIN” from the bottom of your receipt

 

As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-26-2021

Re: Package Not Shipped/Package Lost

Where exactly would the "Customer Service PIN" be if I ordered it online?

Posts: 5,124
Topics: 55
Kudos: 425
Solutions: 317
Registered: ‎11-29-2016

Re: Package Not Shipped/Package Lost

Hi, 0muffins0,

 

If you ordered online, your order number should do just fine.

 

Thanks in advance,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!