03-08-2019 12:20 AM
03-08-2019 01:43 PM
Welcome to our forums! We totally understand how concerning it may be if you were not able to locate an order you placed. We would love to assist however we are able! We have a fantastic guide on what to do when you cannot find your order. As it sounds like you've already followed most of those steps, it looks like you're ready to move to the final one. Please utilize the button in my signature below to send us a Private Message with your full name, BestBuy.com order number, phone number and email address.