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Posts: 1
Registered: ‎06-03-2021

Package Not Delivered

I recieved a confirmation from BestBuy that my order was delivered and when I went to check nothing was at my door. This is suppose to be same day delivery. It was schedule to be delivered before 9PM and I recieved a message telling me that it has been delivered at 10:40PM. I did not hear any one ring my doorbell during this time, and I went out to check as well. I rather get my refund with the credit I applied added back to my account.

Posts: 6,036
Topics: 205
Kudos: 535
Solutions: 297
Registered: ‎08-21-2017

Re: Package Not Delivered

Welcome, snoore,


Thank you for taking the time to stop by our community forums. I know whenever I order anything I keep a close eye on the tracking details so I can be sure to grab my package as soon as it arrives. I appreciate you letting us know about this order and would be glad to see what I can do to help.


Have you checked around your home or with neighbors to see if this package may have been delivered to them? If you still haven't been able to locate this I'd like to take a closer look at your order to see what options I have available to assist you moving forward.


I will need to gather a bit more information to begin reviewing this. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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