BestBuy.com

[tomasverde]

Please help, I ordered a blu-ray which was marked as delivered via the tracking number but I never received it. I would just like the same item sent to a store location so I can pick it up.

[nckhammond]

Did you call them so they can start an investigation? If not, do that first

[Faith-BBY Senior Social Media Specialist · Accepted solution]

Hey there, Tomasverde, 

If you are still needing support with your order, I would be happy to review this with you. To begin, I will need you to send me a private message with your order number, phone number, full name, and email.

To send a private message, simply select the darker colored box to the far right of my signature below.