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Posts: 3
Registered: ‎09-08-2017

Package Not Delivered-Claim Filed, UPS lists it as lost

Ordered an item back in May that never ended up getting delivered. I contacted someone at Best Buy through chat and they had me file a claim through UPS. UPS took a bit with the follow up, but eventually the package was tagged as lost and that they would send the shipper a notification. I tried another chat a bit after that to follow up on the item, but got disconnected after a while. 

 

Just wanted to check on here to see if there was something that could be done for this issue. 

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Package Not Delivered-Claim Filed, UPS lists it as lost

Good afternoon, GamerT,

 

Welcome back to our community forums. I can certainly understand wanting to get an update on this order, it does sound strange to hear that you have been trying to get assistance with May. I would be more than happy to see how I may be able to best assist you with this.

 

I'd like to start off by looking at your previous case history. Can you please send me a private message with a few more details so I can review this? I will need to confirm your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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