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Posts: 1
Registered: ‎10-22-2020

Package Delivered to wrong Address!

Hi -- I placed an order yesterday.  Today I received an email that the order had shipped, and then a few minutes later received an email stating that the order had been delivered by USPS to Conway, AR.  The problem is that my shipping address is in California, NOT Conway AR.  I checked USPS tracking and sure enough, package shows as delivered to Conway AR.  I hope someone at Best Buy customer support can look into this and either get me a replacement item out quickly or refund my order.  I am trying this forum after calling Best Buy and being put on hold for way too long. 

Posts: 11,592
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Registered: ‎11-10-2008

Re: Package Delivered to wrong Address!

It is most likely the fault of the local hub in the area that routed your package to the USPS incorrectly. However Best Buy needs to help you out here.


If you call the 1-888-BEST-BUY number and provide them with your order number they can most likely verify this and send you another........


You can wait here too and ask for a moderator but the 1-888 number would work the best.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 1,081
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Registered: ‎07-23-2018

Re: Package Delivered to wrong Address!

Hello, uwphoto101,


Welcome to our online community! It is always a pleasure interacting with new members, however I wish this was related to a positive experience. Recently, I’ve been placing quite a few online orders, and I tend to keep a close eye on the tracking details. It would be surprising to see a confirmed delivery to an unknown address. I am glad you’ve reached out, as this is something our team would be happy to investigate for you.


If you are still in need of support, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful, if that information is immediately available.



Sarah|Social Media Specialist | Best Buy® Corporate
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