BestBuy.com

[mfkelly10]

Hi,

I was scheduled to have a package delivered today and never received it. I went to check the tracking information on my best buy account and it said it was delivered to a location not even in my state. How should I go about resolving this? <y order number was {removed per forum guidelines} . I verified my shipping address was still correct in my best buy account so not sure how this was mixed up. 

Thanks

[SeanM-BBY Social Media Specialist]

Good afternoon, mfkelly10,

Welcome to our forums.  I’m sorry to hear there seems to be an issue with your recent order with us, but I’ll be happy to look into this matter further, and offer any additional assistance I can.

As you can see, we’ve removed your order number from your public post, to protect the private information contained within your order number.  I’d like to continue this trend by collecting a few pieces of additional information I’ll need from you before I’m able to review your order further by private message.  I’ll be sending you a message shortly, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.

Speak to you in a bit,