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New Member
Posts: 3
Registered: ‎08-18-2020
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Package Delivered not Received

I was notified that a game I ordered was delivered by UPS on Wednesday afternoon except it wasn't there. I was at home to check. I checked the outside of the building, neighbors, parents. It's nowhere.

Packages have never been stolen in my building and I've never had an issue with best buy or any other missing packages. What should I do now? Thanks!

Posts: 18,491
Topics: 3,254
Kudos: 656
Solutions: 522
Registered: ‎09-29-2008

Re: Package Delivered not Received

Welcome to our community, Edpund.

 

There is nothing quite so upsetting as having a shipment not arrive as expected. It's happened to me too once or twice, but it was disappointing and aggravating each time. I regret that this appears to have happened with your recent order.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your order number

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 18,491
Topics: 3,254
Kudos: 656
Solutions: 522
Registered: ‎09-29-2008

Re: Package Delivered not Received

Edpund,

 

Thank you for sharing the needed details.

 

According to the information available to me, your package was shipped via UPS Surepost. USPS tracking shows that they have not yet received your package from UPS. It is known in some rare instances that UPS will mark the shipment as delivered when handing off packages to the post office.

 

Our order management system indicates the estimated delivery date for your shipment is today, Sept. 11. We ask that you allow an additional 24 hours for your delivery to be completed. If you still have not received your shipment after tomorrow, Sept. 12, please let us know and we'll be happy to look into available options.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-18-2020

Re: Package Delivered not Received

Package still has not arrived.
Posts: 18,491
Topics: 3,254
Kudos: 656
Solutions: 522
Registered: ‎09-29-2008

Re: Package Delivered not Received

Edpund,

 

Thank you for the update. I have sent you a private message to continue our conversation.

 

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!