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Posts: 1
Registered: ‎08-12-2021

Package Delivered by BestBuy, Did Not Arrive

Hello, I ordered 3 items from 2 were delivered by UPS and arrived correctly. The third item was marked as delivered by Best Buy, and included a photo of the item being dropped off. The photo did not show the correct delivery address, and the item never arrived.


I am not sure how to proceed in getting this item replaced.

Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Package Delivered by BestBuy, Did Not Arrive

Good afternoon, cdipierro,


Thank you for taking the time to reach out to us here on our community forums. I know whenever I have something shipped I keep a very close eye on the tracking information so I can be sure to grab the package as soon as it arrives. I can understand your concern to see this photo of the wrong delivery address and I'd be glad to see how I may be able to best assist you.


I will need a bit more information so I can begin to review what options I have to help. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number

Shipping address


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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