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Posts: 2
Registered: ‎04-23-2020

PSVR Bundle Missing Game

Hey there! I was hoping to see if I could get an issue resolved. I recently orded a PSVR bundle specifically this one

 

Sony - PlayStation VR Blood & Truth and Everybody's Golf VR Bundle
Model:3004150
SKU:6350450
 
 
I ordered it as "Open-Box Excellent" but when it arrived I noticed it was missing the Blood & Truth game that it was meant to come with. Would it be possible to have the game shipped to me without having to return the entire bundle? Any info would be greatly appreciated! 
 
Thank you,
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New Member
Posts: 7
Registered: ‎04-23-2020

Re: PSVR Bundle Missing Game

Hey, so I looked up the SKU for your purchase and noticed that it says the games should be a voucher. Did you find any cards or any sort of paper that has a redeemable code for the games?
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New Member
Posts: 2
Registered: ‎04-23-2020

Re: PSVR Bundle Missing Game

I did yeah but only for the Everybody's Golf game, I went through all the packaging and stuff 3 or 4 times just to make sure I didn't just happen to miss the other one but it's not there.
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Registered: ‎10-10-2012

Re: PSVR Bundle Missing Game

Hello there, PerkHaze,

 

Sounds like you found a great way to pass some time while we’re all having to shelter in place!  I’ve been considering getting into the VR technology area myself.

 

With open-box products, we are unable to replace missing items from them, especially in the case of vouchers for digital products.  Unfortunately, I can only recommend a return under our Return & Exchange Promise found here.

 

I hope this helps,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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