10-21-2017 12:57 AM
10-23-2017 12:03 PM
Hi there MICHAELROYBAL-
Thanks for registering for our Forums and taking the time to let us know about your order. The Xbox One X looks like an awesome console, I know I would be excited if I had a pre-order for it. It's always great to have a coupon so I'm happy to help you look in to this to see why this didn't apply to your purchase.
While we offer lots of different coupon options, most of them do typically apply to gaming consoles. In the fine print listed on the coupon there is normally a list of exclusions which explains which items the coupon can not be used on. If an item is on this list, our system will not allow the coupon to be applied.
I hope I was able to ask your question, please let me know if you need any further assistance, I'm happy to help.
10-27-2017 10:54 AM
Thank you for your response regarding your coupon. I am sorry there is some confusion on what this coupon applies for. I am happy to help you look further into this.
Can you please send me a private message with some more information about this coupon? Can you please send me:
Name of coupon
The text of the coupon
To send a private message, please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can help you get this resolved.
10-28-2017 03:18 AM